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X111 FAQ — All Your Questions Answered

From registration to payments, bonuses, and betting rules — find straightforward answers to everything here. If you can't find what you're looking for, reach out to our support team.

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Select the type of issue you're facing — each category contains detailed answers.

Account & Login

Find answers to all questions about registration, login, password reset, profile updates, and account verification in this section.

Deposits & Withdrawals

Find out about deposit and withdrawal rules, processing times, and limits for bKash, Nagad, Rocket, and bank transfers in this section.

Betting & Games

How to place a bet, how odds work, live betting rules, and what happens if a game is cancelled — all answered here.

Bonuses & Offers

A complete guide on how to claim and use welcome bonuses, cashback, reload offers, and free bets.

Security & Privacy

Information on two-factor authentication, account security, personal data policy, and reporting suspicious activity.

Direct Support

If you can't find your answer in the FAQ, contact us via 24/7 live chat or email support for fast, effective assistance.

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Account & Login

To register at x111, you'll need an active mobile number or email address, a strong password, and your full name. After registration, you may be asked to provide your National ID or passport details for identity verification. Accurate information is essential, as it will be cross-checked at the time of withdrawal.
Registration takes just 2 minutes. Click here to get started.

No. Under x111's policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being permanently banned and balances being forfeited. If you're having trouble with an existing account, please contact support.

First, make sure you're entering the correct email/mobile number and password. Check whether Caps Lock is on. If you've forgotten your password, Login Page Use the "Forgot Password?" option to reset your credentials. Repeated failed attempts may temporarily lock your account — please wait 15 minutes before trying again. If the issue persists, email us at support@x111.ws.

KYC verification helps prevent fraud and money laundering in line with international regulations. You'll need to upload a photo of your NID or passport before making your first withdrawal. Verification is typically completed within 24 hours, and once done, you won't need to go through it again.

Yes, but it cannot be done directly. For security reasons, change requests must go through the support team. They will verify your identity and update your information accordingly. This typically takes 24–48 hours.
Deposits & Withdrawals

x111 currently supports the following payment methods:
  • bKash — Minimum deposit ৳200
  • Nagad — Minimum deposit ৳200
  • Rocket — Minimum deposit ৳300
  • Bank Transfer — minimum deposit ৳1,000

Deposits via bKash, Nagad, and Rocket are typically credited to your account within 2–5 minutes. Bank transfers may take 1–3 business days. If your deposit hasn't arrived after 30 minutes, contact support with your deposit slip or transaction ID.

Approved withdrawals are usually processed within 15 minutes to 24 hours. bKash and Nagad are the fastest options. KYC verification is mandatory for your first withdrawal. Processing may take slightly longer during peak hours. The maximum withdrawal limit varies based on your account level.

First, make sure your KYC verification is complete and there are no pending wagering requirements on any active bonus. If the issue persists, email support@x111.ws with your withdrawal ID. Most cases are resolved within 2–4 hours.

x111 does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own service charges — this is governed by the respective payment provider's policies and is outside x111's control.
Betting & Games

x111 offers betting on over 30 sports, including cricket, football, kabaddi, badminton, tennis, basketball, and hockey. In the live betting section, you can place bets on ongoing matches with real-time odds. For more details, Sports Events Visit the page.

x111 uses decimal odds. For example, with odds of 1.85, a ৳100 bet would return a total of ৳185 if you win (profit of ৳85). Higher odds mean a lower chance of winning but a higher potential payout. Odds change in real time, so the odds at the moment you place your bet are final.

If a match is not replayed within 48 hours of its scheduled time, all bets on that match will be voided and stakes fully refunded. For partially completed matches, x111's betting rules apply. For more details, Terms & Conditions Read more.

Once a bet is confirmed, it generally cannot be cancelled or changed. However, if the Cash Out feature is available, you can settle your bet at a specific amount before the match ends. Cash Out values fluctuate based on live market conditions.

At x111, the minimum bet is ৳50, while the maximum varies by event and market. The High Roller section allows for larger wagers. Your bet limits also increase as your account level goes up. For more details, High Roller Visit the page.
Bonuses & Offers

As a new member, Registration Your first deposit after registration will automatically trigger a welcome bonus credited to your account. The bonus amount and terms may change from time to time. Whether a promo code is required will be indicated on the offer page.

A wagering requirement means you must place a specified amount in bets before withdrawing your bonus. For example, a ৳1,000 bonus with a 10x wagering requirement means you'll need to wager ৳10,000 before withdrawing. You can track your wagering progress from your dashboard.

The weekly cashback offer returns a percentage of your net losses from the previous week as a bonus. The cashback amount is credited to your account every Monday evening. This bonus typically comes with low wagering requirements.

Yes, most bonuses have a set expiry period — typically 7 to 30 days. If wagering is not completed within that time, the bonus will be forfeited. The expiry date and terms are clearly stated when you claim an offer. Always read the terms carefully before accepting a bonus.
Security & Privacy

Yes. x111 uses SSL encryption and advanced security technology to protect all your personal and financial information. We never sell your data to third parties. To learn more, Privacy Policy Read more.

Go to Account Settings and enable 2FA under the "Security" section. You can set it up using an OTP sent to your mobile number or via the Google Authenticator app. Once enabled, every login will require an additional verification code — this significantly increases your account security.

If you suspect unauthorized access to your account, change your password immediately and notify us at support@x111.ws. Our security team will promptly investigate and secure your account. If necessary, your account can be temporarily locked.

Absolutely. x111 is committed to responsible gaming. You can set your own daily/weekly betting limits, take a temporary break, or self-exclude your account. To learn more, Responsible Gaming Visit the page.
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If you can't find the answer in our FAQ, our support team is available 24/7 to help.

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